Frequently Asked Questions

What is the return/refund window for products?

Customers can return or request a refund for a product within 7 days from the date of delivery. No return or exchange requests will be entertained after this period.

What are the conditions for returns/refunds?

A video recording of the product opening is mandatory for any return or refund requests. This video serves as evidence in case of any product discrepancies or damages.

What are the eligibility criteria for returns/refunds?

Returns or refunds are applicable for products that are damaged, not working, or if the wrong product was delivered. Returns or refunds will not be entertained for reasons such as a change of interest or no longer needing the product.

How long does it take to process a refund?

Refunds will be processed within 7-10 working days from the date of receiving the product.

Is there a cancellation fee for online orders?

If the payment mode of the order is online (Credit/Debit Card or Net Banking) and the customer cancels or returns the order, 5% of the order amount will be deducted from the refund amount.

What after-sales service is provided?

After-sales service is provided by the authorized service centers of the respective manufacturing companies. For product service requirements, contact us.